Privacy Policy

Effective Date: December 1, 2024

Innova Cabs is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines how we collect, use, store, and protect the data you provide to us when you use our services. By using our website or booking services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, contact number, email address, and pickup/drop-off locations provided during booking.
  • Payment Information: Billing details and payment method used for bookings.
  • Usage Data: Information about how you interact with our website and app, including IP address, browser type, and pages visited.

How We Use Your Information

The information we collect is used for the following purposes:

    • To process bookings and provide transportation services.
    • To communicate with you about your ride, including confirmations, updates, and invoices.
    • To improve our services, website, and app functionality.
    • To comply with legal obligations or respond to lawful requests.

Sharing of Information

  • We do not sell or rent your personal information. However, we may share your data with:

    • Service Providers: Trusted third parties who assist in processing payments, customer support, or other operational needs.
    • Legal Authorities: If required by law or to protect the rights, safety, and property of Innova Cabs or its users.

Data Security

We prioritize the security of your personal information. Our systems are equipped with encryption protocols and access controls to prevent unauthorized access, disclosure, or loss of data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and improve functionality. Cookies help us analyze website traffic and tailor services to your preferences. You can disable cookies through your browser settings, though some features of our website may be unavailable as a result.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications by unsubscribing through the provided link or contacting us.
  • Request details about how your information is used.

To exercise these rights, please email us at feedbacks@innovacabs.co.in.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

Changes to This Privacy Policy

Innova Cabs reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Contact Us:

For all communication, kindly reach out to us at feedbacks@innovacabs.co.in.